About Us
US Banking Information & Assistance is an independent information and guidance service designed to help people understand common banking, card, and payment-related topics.
Who We Are
We provide general banking information and guidance through our website and telephone service. Our goal is to make general information about common banking topics easier to understand.
Our service focuses on general questions involving banking, cards, and payments. We do not operate bank accounts or perform banking transactions for customers.
When an issue requires account-specific assistance, customers should contact the financial institution that maintains their account using its official contact information.
What We Cover
Our service can provide general information and guidance about topics such as:
Banking Information
General information about common banking questions, services, and terminology.
Card Information
General information concerning common debit and credit card-related topics.
Payment Information
General guidance concerning common payment questions and payment-related topics.
Our Approach
Clear Information
We aim to present general information in a straightforward and understandable format.
Transparent Service
We clearly identify ourselves as an independent service provider and do not represent ourselves as a bank.
Privacy Awareness
We do not ask visitors to provide online banking passwords, PINs, CVVs, or one-time authentication codes.
Responsible Guidance
When an issue requires official account access or account-specific assistance, we recommend contacting the appropriate financial institution directly.
Important Service Disclosure
US Banking Information & Assistance is an independent service provider.
We are not a bank, credit union, card issuer, payment processor, financial institution, or government agency.
We are not affiliated with, sponsored by, authorized by, or endorsed by Citibank, Bank of America, Chase, Wells Fargo, or any other bank or financial institution.
Our website provides general information and guidance and does not provide official account-specific support.
Your Information Matters
For your security, please never provide confidential banking credentials through our website or telephone service.
- Do not provide online banking passwords.
- Do not provide PINs or security codes.
- Do not provide CVV numbers.
- Do not provide one-time authentication codes.
- Do not provide complete payment-card numbers.
We do not access customer bank accounts or perform transactions on behalf of users.
Have a General Banking Question?
Contact our independent service team for general information and guidance concerning banking, cards, and payment topics.
Call Our Team