Privacy Policy

This Privacy Policy explains how US Banking Information & Assistance ("we," "us," or "our") collects, uses, and protects information when you visit or interact with this website.

We provide general banking information and guidance relating to common banking, card, and payment topics. We are an independent service provider and are not a bank, credit union, card issuer, payment processor, or financial institution.

We are not affiliated with, sponsored by, or endorsed by any bank or financial institution.

1. Information We Collect

Depending on how you use our website, we may collect information such as:

• Name
• Telephone number
• Email address
• Information voluntarily provided through a contact form
• Information about your inquiry or request
• Website usage information
• Browser, device, and operating-system information

We only collect information that is reasonably necessary for operating our website, responding to inquiries, improving our services, and maintaining website security.

2. Information We Do Not Request

We do not request:

• Online banking passwords
• PINs
• CVV or security codes
• One-time authentication codes
• Full payment-card numbers
• Banking login credentials
• Security-question answers
• Other confidential authentication credentials

Please do not submit this information through our website or provide it during a call.

3. How We Use Information

Information we collect may be used to:

• Respond to inquiries
• Provide general information and guidance
• Respond to website requests
• Facilitate communications
• Improve our website and services
• Monitor website performance
• Detect and prevent unauthorized activity
• Maintain website security
• Comply with applicable legal obligations

4. Phone Calls

If you contact us by telephone, we may collect the telephone number associated with the call and information that you voluntarily provide during the conversation.

Depending on our telephone-system configuration and applicable law, calls or call-related information may be logged or recorded for purposes such as quality assurance, training, security, and service improvement.

We will not ask you to provide banking passwords, PINs, CVVs, one-time authentication codes, or similar confidential credentials.

5. Cookies and Similar Technologies

Our website may use cookies or similar technologies to maintain website functionality, understand website traffic, measure advertising performance, improve website performance, and detect security issues.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Advertising and Analytics

We may use third-party advertising and analytics services to understand website traffic and measure advertising performance.

These services may collect information such as:

• Browser information
• Device information
• Approximate location
• Pages visited
• Referring website
• Advertising interactions

We do not intentionally provide these services with confidential banking credentials.

Where required by applicable law, we will provide appropriate choices regarding cookies, tracking technologies, or targeted advertising.

7. Sharing of Information

We may share information with service providers that help us operate our business, including:

• Website hosting providers
• Telephone and communication providers
• Analytics providers
• Advertising and measurement providers
• Security and fraud-prevention providers
• Professional or legal advisers

These providers may receive information reasonably necessary to perform services for us or as otherwise permitted by applicable law.

We may also disclose information when required by law, legal process, court order, or governmental request, or when reasonably necessary to protect our rights, users, property, or security.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining business records, resolving disputes, preventing fraud, complying with legal obligations, and enforcing agreements.

10. Third-Party Websites

Our website may contain links to websites operated by third parties. We are not responsible for the privacy practices, security, content, or policies of third-party websites.

We encourage you to review the privacy policy of any external website before providing personal information.

11. Children's Privacy

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.

12. Your Privacy Choices

Depending on your location and applicable law, you may have rights concerning your personal information, including rights to:

• Request access to certain personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Request information about how information is used
• Opt out of certain marketing or targeted advertising activities

To make a privacy-related request, contact us using the information below. We may need to verify your identity before completing certain requests.

13. Do Not Track

Some web browsers provide a "Do Not Track" setting. Because there is currently no universally accepted standard for responding to these signals, our website may not respond to all Do Not Track signals.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, services, legal requirements, or privacy practices.

When changes are made, we will update the "Last Updated" date at the top of this page.

15. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, contact us using the information below.

Important Service Notice